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FREQUENTLY ASKED QUESTIONS

Underneath you will find the questions Fred gets asked the most.
Do you have a question for Fred? Check below if he has an answer for you!
If not, contact Fred here!

DELIVERY

RETURNS AND EXCHANGES

  • 1. What is Fred's return policy?
    Fred understands you want to try his colourful and original clothing.
    This is why Fred offers a 14 day return policy, starting from the date you have received the order.
    All garments should be unworn and all tags should still be attached. 
    With every return Fred needs a return form.
    The return form can be downloaded here. After you've filled in the return form,
    you can return your item(s) to Fred's headquarters.

    Items ordered in our online sample sale cannot be returned!

  • 2. Where do I return my order?
    You can return your order to Fred’s headquarters:

    A fish named Fred
    Return/Exchange
    Suikersilo-west 37
    1165MP Halfweg
    the Netherlands
  • 3. Can I exchange for another size?
    When you need another size, Fred asks you to order the correct size in a new order,
    and return the wrong size afterwards with Fred's return form.
  • 4. Can I return a damaged garment?
    Yes, Fred accepts damaged garments within one month of purchase.
  • 5. Do I have to pay for my own return?
    Yes, unfortunately Fred can't provide this for you yet.
    You can return your order with the parcel service you like.
  • 6. Lost your return form? Download it below!
    Download it here!
  • 7. When will I receive my refund?
    When Fred receives your return, he will check the return form,
    and the item(s) will be refunded within two working days.

PAYMENT

  • 1. Which payment methods does Fred offer?
    Fred offers several (inter)national payment methods:

    Ideal, Paypal, Bancontact/Mistercash, Mastercard, Sofort, Visa & Maestro.
  • 2. Do I receive an invoice with my order?
    Fred will send you an order confirmation. The invoice and tracking are found in the order confirmation.
  • 3. Is payment security being offered?
    The security is controlled by the highest payment standard and is controlled by Ogone.
    To be sure that your personal information is safe, Fred uses SSL (Secure Socket Layer).
    This means that your information will be encrypted when it's sent via internet.
    Because of this technology, you can safely shop with Fred.

ORDER

iDeal Mastercard Maestro Visa PayPal Mistercash Sofort

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